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Telephone guidance

Our telephone guidance service provides general guidance and support in matters involving data protection and lets you know if the case requires more detailed investigation and processing at our Office.

In the first instance, try to clear up any questions or problems related to the processing of your personal data with the controller. If you fail to make progress with the controller, you can then call the telephone service of the Office of the Data Protection Ombudsman or make a notification to the Data Protection Ombudsman. You can make a notification if your data protection rights have been infringed or you suspect that an organisation or individual is processing personal data in violation of data protection regulations.

Controllers can also ask for additional information and advice from the telephone servicer.

What can the telephone service do for you?

Please note that we are unable to give detailed or binding opinions on individual issues, but are limited to providing advice of a general nature.

You can call the telephone service if you would like information on, for example:

  • your data protection rights;
  • how to request access to or the erasure of your data from a controller;
  • what to do if a controller does not respond to your requests;
  • whether your case constitutes a personal data breach;
  • whether you are required to notify the Data Protection Ombudsman of a personal data breach; or
  • whether the General Data Protection Regulation applies to your case.

Telephone guidance for private persons: +358 (0)29 56 66777

Telephone guidance for controllers: +358 (0)29 56 66778

The telephone service is available from Tuesday to Thursday, 9.00 a.m. to 11.00 a.m.

​​​​​​​The telephone guidance service is closed from 8 to 28 July 2024.

​​​​​​​​​​​​​Our data protection policy: Telephone services

Calls made to numbers beginning with 029 56 are only subject to the local network or mobile phone charge based on the caller's agreement with the operator. When calling from abroad, the price of the call will be determined by the local operator.

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