Telephone guidance

Our telephone guidance service provides general guidance and support in matters involving data protection and lets you know if the case requires more detailed investigation and processing at our Office.

In the first instance, try to clear up any questions or problems related to the processing of your personal data with the controller. If you fail to make progress with the controller, you can then call the telephone service of the Office of the Data Protection Ombudsman.

Controllers can also ask for additional information and advice from the telephone servicer.

The service is not intended for professional providers of consultancy, advocacy or legal services.

Please note that we are unable to issue detailed or binding statements over the telephone, and the service is limited to guidance on a general level.

The telephone service is available from Monday to Wednesday, 9.00 a.m. to 4.00 p.m., at +358 29 56 66777.

The telephone service is exceptionally closed:
Mon 10.12. 9 am – 12 pm
Tue 11.12. 10 am – 2 pm
Wed 12.12. 12.30 pm – 3 pm
Wed 19.12. 9 am – 4 pm

The telephone service is closed 24.12.2018–2.1.2019. The service is normally available from 7.1.2019.

Calls made to numbers beginning with 029 56 are only subject to the local network or mobile phone charge based on the caller's agreement with the operator. When calling from abroad, the price of the call will be determined by the local operator.

The service uses a telephone system provided by a third-party service provider. No personal data is collected in connection with telephone guidance, nor are the calls recorded. The telephone system has a statistics feature, which is solely used to collect quantitative call data. Personal data is not combined with the call data.