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Telephone guidance Our telephone guidance service provides general guidance and support in matters involving data protection and lets you know if the case requires more detailed investigation and processing at our Office. In the first instance, tr...

Telephone services at the Office of the Data Protection Ombudsman Data processed in connection with the use of telephone services Switchboard The switchboard of the Office of the Data Protection Ombudsman connects calls to the public officials wor...

Frequently asked questions about phone calls Are individuals allowed to record their own telephone conversations? Citizens have the right to record telephone calls in which they are the caller or receiver. Finland’s Constitution gives the right to...

25.3.2026 | The Sanctions Board of the Office of the Data Protection Ombudsman has imposed a fine of EUR 5,000 on Suomen Numerokeskus Oy, as the company systematically failed to comply with customers’ right to access recordings of customer calls. The company also deleted the call recordings despite requests from customers to review them.

Registry You can enquire after matters concerning instituting and pending a case from the registry of the Office of the Data Protection Ombudsman. This kind of enquiries are for example how should a case be sent to the Office of the Data Protectio...

Frequently asked questions about direct marketing Electronic direct marketing includes direct marketing via automated calling systems, as well as direct marketing implemented using email, text, sound, voice or picture messages. Traditional direct ...

Contact information Office of the Data Protection Ombudsman Street address: Lintulahdenkuja 4, 00530 Helsinki Postal address: PL 800, 00531 Helsinki, Finland Switchboard : +358 29 566 6700 Registry: +358 29 566 6768 E-mail (registry): tietosuoja(a...

If you want to have your data rectified You have the right to demand the rectification of inaccurate personal data concerning you. The accuracy of your personal data is a part of your legal protection. You have the right to be evaluated on the bas...

If you would like to have your personal data transferred to another controller In certain situations, you have the right to receive your data and transfer them to another service provider. The right to data portability makes it easier for you to c...

If you would like to have your data erased In certain situations, you have the right to request the controller to erase the personal data concerning you. Personal data refers to information by which you can be identified. A company, authority or c...

When you want to inspect your data The controller is required to tell you whether it is processing personal data concerning you. You have the right to inspect which of your personal data different controllers are processing. Thus, you can also ver...

If you do not want your data processed In certain situations, you have the right to restrict the processing of your personal data. You can also object to the processing of your personal data if you do not want it processed at all. Personal data re...

Frequently asked questions about personal identity code Is it permitted to ask for the personal identity code when a guest checks into a hotel? Yes. According to the Act on Accommodation and Food Service Activities (308/2006), an accommodation pro...

Annual report 2024 The Office of the Data Protection Ombudsman safeguards the rights and freedoms of individuals with regard to the processing of personal data The Office of the Data Protection Ombudsman is an autonomous and independent authority ...

25.6.2025 | ANNUAL REPORT OF THE OFFICE OF THE DATA PROTECTION OMBUDSMAN OF FINLAND 2024 ANNUAL REPORT OF THE OFFICE OF THE DATA PROTECTION OMBUDSMAN OF FINLAND 2024 3 Contents The Office of the Data Protection Ombudsman safeguards the rights and freedoms of ...

7.12.2022 | ANNUAL REPORT OF THE OFFICE OF THE DATA PROTECTION OMBUDSMAN 2021 2 ANNUAL REPORT OF THE OFFICE OF THE DATA PROTECTION OMBUDSMAN 2021 3 Contents The Office of the Data Protection Ombudsman safeguards the rights and freedoms of individuals with reg...

17.12.2020 | ANNUAL REPORT OFFICE OF THE DATA PROTECTION OMBUDSMAN 2019 2 ANNUAL REPORT OFFICE OF THE DATA PROTECTION OMBUDSMAN 2019 3 Contents The Office of the Data Protection Ombudsman safeguards the rights and freedoms of individuals with regard to the pro...

6.8.2018 | WP242 ANNEX – Frequently Asked Questions 1. What is the purpose of the right to data portability? In essence, data portability provides the ability for data subjects to obtain and reuse “their” data for their own purposes and across different serv...

23.5.2018 | ARTICLE 29 DATA PROTECTION WORKING PARTY This Working Party was set up under Article 29 of Directive 95/46/EC. It is an independent European advisory body on data protection and privacy. Its tasks are described in Article 30 of Directive 95/46/EC ...

23.5.2018 | ARTICLE 29 DATA PROTECTION WORKING PARTY This Working Party was set up under Article 29 of Directive 95/46/EC. It is an independent European advisory body on data protection and privacy. Its tasks are descr bed in Article 30 of Directive 95/46/EC ...